Barclays planning return to high street branches
View original at uk.finance.yahoo.comBarclays planning return to high street branches Barclays is planning to return to the high street by opening new branches and bringing back “bank managers”, The Times has reported…
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Vim Maru does not accept that branches were closed too quickly
60% confidenceBarclays is looking to enhance and invest in branch footprint alongside contact centres and app to meet changing customer preferences
60% confidenceEven in a digital world, many customers still value physical presence and the ability to talk to colleagues when they need support
60% confidenceMany customers still value physical presence
60% confidenceBarclays does not want customers to get stuck in some chatbot when they need help
60% confidenceThe branch manager or bank manager is back and most customers want to talk to the bank manager from time to time
60% confidenceBarclays is trying to differentiate by being great in digital but also being there for customers when they need help and support
60% confidence